We understand that things aren’t always as you expected, and that sometimes things aren’t quite right. If you would like to make a return, please take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at firstname.lastname@example.org
We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. We do not accept returns for perishable items, intimate items, gift cards, downloadable products, and beauty items – we can only accept beauty items back to us if they have been unused and are still sealed for hygiene purposes. If you wish to return your item, we must receive your request within 14 days of the date you received your item.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved. If approved, the money will be refunded to your original method of payment within 5 working days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank account.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one, or issue a refund if you prefer. Please email email@example.com within 14 days of receiving your product to begin the process, please include images of the packing where applicable and of the defective product..
After you’ve submitted a return request to firstname.lastname@example.org we will send you a returns number and shipping instructions. Please ensure you follow the instructions, or contact us to arrange a return to our store to ensure a speedy return & replacement or refund.
RETURN SHIPPING COSTS
Unless goods are faulty, you are responsible for paying for the return shipping costs. For high value items we recommend using a tracked and insured postal or courier service. You may also return goods directly to our store.
If the item is marked “Sale”, it does not qualify for a return and cannot be refunded unless it is faulty. This does not affect your Consumer Rights.